Complaint Status: Noted but not accepted for ADR.

Customer Complaint: I played blackjack at Boost Casino and it was incredible, I lost ten hands in a row, how is this possible? Blackjack should be a fair game that’s a coin flip, how can I have a losing streak of ten hands? This must be a fake game and the casino is rogue.

KasinoBonusIO Response: Winning streaks and losing streaks are common in games such as blackjack, roulette and baccarat even if they seem like the results must be fairly evenly distributed because they’re even-money or, as you say, coin flip games. This is expected and is well within the norm. The game you were playing, Evolution Blackjack, is independently audited and we assure you that it is a fair game. You just had bad luck.