Complaint Status: Noted but not accepted for ADR.

Customer Complaint: I won some money at BetWinner and I’m trying to withdraw it. Whenever I request a withdrawal they say I need to submit more verification documents. I’ve submitted everything they ask, and they still keep asking for more. They asked for some impossible things. My account still shows the money but I can’t withdraw it as I’m not a verified customer – I can’t pass the verification.

KasinoBonusIO Response: We are sorry that you are experiencing difficulties with a known rogue casino that is in our blacklist. We can not mediate here as it’s not a casino we’re actively promoting, nor would there be any use of that since this casino is known to withhold payments. We are sorry for your experience. Please choose one of the casinos that we promote next time when you want to gamble online.