Casino Alternative Dispute Resolution Service (ADR) for Finland
If you have a problem with a casino and are a Finnish resident, we may help you. If you fulfil the criteria, our alternative dispute resolution service for Finland might expedite or even solve your problem.
The requirements
- You are a Finnish resident
- You signed up with the casino through our links
- You are not at fault for the situation that happened
Complaints we don’t accept
- Login issues
- Long losing streaks or lack of expected win
- Live chat being unresponsive or rude
- Website issues such as glitches and slow loading games
Complaints we accept
- Your account was closed
- Your funds were confiscated
- Your bonus funds were voided
- You are asked to complete impossible verification checks
- Your deposit wasn’t credited to the casino account
What to do before requesting the help of our ADR
- Prepare all the relevant documents such as email printouts, screenshots, bank statements, or anything else that proves the things you claim. The more the better.
- Submit a complaint to the casino. Use a normal and professional tone of voice, and base your claims on facts.
- If the conversation with the casino didn’t go as you expected, elevate the claim to the regulatory body if there is one.
- If there is no regulatory body, or the regulatory body didn’t resolve the matter as expected, turn to us if you fulfil the criteria listed above.
How to Submit Your Complaint
Email us and a dedicated conflict resolution specialist will be assigned to your case. Information we need from you when you’re submitting your complaint to us via email:
- Name of the casino you have a complaint about
- Disputed amount of money, if any
- Thorough explanation of what the problem is
Documentation that provides proof for your claims (screenshots etc.) Important!
What Happens After You Submit a Complaint
Once we receive your complaint and verify that it meets our criteria, our conflict resolution team will begin investigating. We’ll reach out to the casino directly – often using contacts and internal channels not available to regular players. Here at KasinoBonus, our goal is to present your case in a clear, compelling, and professional way – which will maximise the chances of you getting the outcome you deserve.
We’ll try to reply to you as soon as possible – but please be aware that more complex complaints may take longer. We’ll keep you updated throughout the process and notify you immediately if we reach a resolution or if further documentation is needed.
Remember, to minimise the chances of needing to use our ADR service in the first place, make sure you play at one of our top-rated real money online casinos.
Tips for a Successful Complaint Submission
To give your case the best possible chance of success, follow these key recommendations:
- Be professional and factual in all communication: Avoid emotional language or personal attacks. Keep your tone clear and neutral, and focus on facts, dates, amounts, and specific responses from the casino. This helps both us and the casino understand the problem faster – and avoids annoying the casino representative who’ll be dealing with your complaint.
- Send organised, legible documents: Screenshots, PDFs, or emails should be clear and properly labeled. For example, try to name your files accordingly – avoid sending in duplicates – and make sure any information you upload is clear and legible.
- Explain what you want: Be direct. Do you want your funds returned? A bonus reinstated? Your gameplay examined? Please tell us as many details as possible so that our ADR team can do their best to get you the outcome you want.
Browse Complaints
Default Type | Boost Casino - Long losing streak on blackjack |
| ID: 21175 Product: Default Product Version: N/A Report Date: November 25, 2024 | |
| Unresolved | |
Default Type | Wheelz - Wagering conditions too difficult |
| ID: 21174 Product: Default Product Version: N/A Report Date: November 25, 2024 | |
| Resolved | |
Default Type | BetWinner - Verification issues |
| ID: 21173 Product: Default Product Version: N/A Report Date: November 25, 2024 | |
| Opened | |
Default Type | ReSpin - The bonus wasn’t what I expected |
| ID: 21172 Product: Default Product Version: N/A Report Date: November 25, 2024 | |
| Unresolved | |
Default Type | Casino Universe - Didn’t get the no deposit bonus |
| ID: 21171 Product: Default Product Version: N/A Report Date: November 25, 2024 | |
| Resolved | |
Default Type | Rollino - Bonus voided by the casino |
| ID: 21170 Product: Default Product Version: N/A Report Date: November 25, 2024 | |
| Opened | |
Online gambling is an entertainment with the purpose of having a good time, but is not intended for financial gain. You should not pursue winning. Gambling addiction is a behaviour that can have very serious consequences for your life. If you feel you can not stop gambling, seek help immediately - all the contacts you need can be found on our Gambling Addiction page.
Gambling Foundation offers free and confidential support to anyone suffering from problem gambling in Finland.
