20+
The Lotteries Act stipulates a minimum age of 18 for playing gambling games in Finland, in order to protect minors from gambling-related harm. Marketing of gambling may not be targeted at minors either, so if you are a Finnish person under the age of 18, please do not use this website.
Casino Alternative Dispute Resolution Service (ADR) for Finland
If you have a problem with a casino and are a Finnish resident, we may help you. If you fulfil the criteria, our alternative dispute resolution service might expedite or even solve your problem.
The requirements
- You are a Finnish resident
- You signed up with the casino through our links
- You are not at fault for the situation that happened
Complaints we don’t accept
- Login issues
- Long losing streaks or lack of expected win
- Live chat being unresponsive or rude
- Website issues such as glitches and slow loading games
Complaints we accept
- Your account was closed
- Your funds were confiscated
- Your bonus funds were voided
- You are asked to complete impossible verification checks
- Your deposit wasn’t credited to the casino account
What to do before requesting the help of our ADR
- Prepare all the relevant documents such as email printouts, screenshots, bank statements, or anything else that proves the things you claim. The more the better.
- Submit a complaint to the casino. Use a normal and professional tone of voice, and base your claims on facts.
- If the conversation with the casino didn’t go as you expected, elevate the claim to the regulatory body if there is one.
- If there is no regulatory body, or the regulatory body didn’t resolve the matter as expected, turn to us if you fulfil the criteria listed above.
How to submit your complaint to our ADR
Email us and a dedicated conflict resolution specialist will be assigned to your case. Information we need from you when you’re submitting your complaint to us via email:
- Name of the casino you have a complaint about
- Disputed amount of money, if any
- Thorough explanation of what the problem is
Documentation that provides proof for your claims (screenshots etc.) Important!
Filtered by: Products (Default Product), Status (Opened), Priority (Default Priority) Change Filter Remove all filters
Products
Types
Status
Priorities
Default Type | BetWinner - Verification issues |
| ID: 21173 Product: Default Product Version: N/A Report Date: November 25, 2024 | |
| Opened | |
Default Type | Rollino - Bonus voided by the casino |
| ID: 21170 Product: Default Product Version: N/A Report Date: November 25, 2024 | |
| Opened | |
Written by Matti Slotte